Terms & Conditions
Terms & Conditions
1. General
These
terms and conditions do not affect your statutory rights. To order goods
through this website you must be at least 18 years of age. We will treat each
order for goods as an offer by you to purchase the goods subject to these terms
and conditions. Special Conditions apply to certain items and are set out on
the pages describing those items.
2. Description of Goods
Many
of the products we sell are of a descriptive nature and it is not practical to
publish detailed specifications of all the products. All images, descriptive
matter, specifications and advertising on our site are for the sole purpose of
giving an approximate description of the goods. Full detailed specifications
are available by emailing info@xlcork.com.
3. Accuracy of Product Information
All
product specifications, images and other information published on our website
have either been made accessible by suppliers and manufacturers. The intention
of xlcork.com is that all information on the website should be as accurate and
up to date as possible. However, xlcork.com cannot guarantee the reliability or
the accuracy of the information contained within its pages. All the actions
taken by the user of the website are the responsibility of the individual.
4. Payment and Price
The
total price payable for the goods will be stipulated at the time when you place
your order whether or not the order has been confirmed. We are entitled to make
adjustments to the price to take account of any increase in our supplier's
prices, or the imposition of any taxes or duties, or if due to an error or
omission the price published for the goods is wrong whether or not the order
has been confirmed. We will inform you of the correct price and give you the
opportunity to cancel the order. All prices on our website include VAT.
Xlcork.com regularly distributes overseas but for a quotation on postage,
customers need to contact export@xlcork.com with their proposed order prior to
making any payment.
5. Typographical Errors
In the event a product is listed at an incorrect price due to typographical error
or error in pricing information from our suppliers, taxes or duty changes, we
shall have the right to refuse or cancel any orders listed at the incorrect
price whether or not the order has been confirmed. If your credit card has
already been charged and we subsequently cancel your order, we will immediately
issue a credit to your credit card account in the value of the incorrect price.
6. Payment Methods
We
accept all major credit and debit cards including Visa, Mastercard, American
Express and Switch. On the order you must provide us with your exact billing
address and telephone number - the address and phone number your credit card
bank has on file for you. Incorrect information will cause a delay in
processing your order. Your order will only be processed once authorisation of
your credit card has been properly received.
7. Availability of Goods
All
products and services are subject to availability and may be withdrawn at any
time. If we do not supply the goods for any reason we will not charge you for
these and we will refund any money already paid for them. However, we will not
be responsible for compensating you for any other losses you may suffer if we
do not supply the goods.
8. Delivery Charges
All
delivery prices apply to all UK mainland addresses. You will be notified if
delays are anticipated, and if we cannot deliver your order within 3 to 5 days,
we will inform you and offer you the right to cancel the order. During the busy
Christmas period delays may be experienced. We reserve the right to pass on any
subsequent delivery charges, incurred for additional delivery attempts and
redirection charges should the recipient be unavailable to sign for goods.
Pallet deliveries means delivery as per your instructions with goods delivered
on a pallet. Delivery does not include unloading from the pallet, this is the
purchaser's responsibility. Please ensure that any delivery details which may
restrict or hamper delivery must be advised to xlcork.com t/a Impulse Purchase
Limited at the time of order.
9. Delivery Times
Delivery of products (stock items) will normally be made within 3 to 5 working
days from
clearance of payment. Any dates we specify for the delivery of the goods are
approximate only and we shall not be liable for any losses, costs, damages,
charges, or expenses caused by any delay for delivery of the goods. If we or
our suppliers are temporarily out of stock, we will notify you of this position
and you should allow up to 28 days for dispatch of the goods. For delays of
more than 28 days, you will have the right to cancel the order and we will
refund any money paid by you for the goods.
10. Risk
As
soon as we have delivered the goods to your door you will be responsible for
them. We will only deliver goods to the address on the order. From the time of
receipted delivery of the goods, any loss or damage to the goods shall be at
your own risk. Any transit damage to the goods, shortages or incorrect goods
supplied must be noted on the delivery consignment note at the time of
delivery.
11. Time Limitation for Notification of Claims
Damage
in transit: If goods arrive in a damaged condition you must make a note on the
carrier's delivery consignment note and it will be your responsibility to
inform us within 7 days from delivery. Shortages: It is your responsibility to
sign for the correct number of packages as shown on the carrier's delivery
consignment note. Any shortages must be noted on the consignment note and it
will be your responsibility to notify us within 10 days from delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods
supplied within 7 days from delivery. Non-Deliveries: We will not accept
liability for goods lost in transit unless we are notified within 10 days from
the expected delivery date. If goods returned under this clause are found to be
perfect and in full working order, these will be returned to you and an administration
fee of 15% of the price of the goods along with the cost of carriage will be
charged to your credit card account. Product Guarantees All products supplied
are covered by the terms and conditions of the Manufacturer's Guarantee for
their stated period. This guarantee specifically excludes faults caused by
accident, neglect, and misuse. This does not affect any statutory rights that
you may have. Faulty Goods Products that are deemed faulty can be returned for
replacement, or a full refund and, this does not affect any statutory rights
that you may have. Faulty goods can be returned up to 7 working days following
receipt of order. Product Returns Please contact us by writing to
info@xlcork.com with the relevant order references and nature of the product
return. This does not affect any statutory rights that you may have.
12. Customer Service -Comments/Complaints
If you have any queries with regard to your order, please contact us on +44 (0) 1242 285808 between the hours of 9am & 6pm Monday to Friday (GMT). All calls are charged at standard national rate. Should you have any cause for complaint or wish to pass on your comments you can phone +44 (0) 1242 285808 or email us at info@xlcork.com or write to:-
XLCORK.com
t/a Impulse Purchase Limited
The Penthouse
5 Royal Parade
Cheltenham
Gloucestershire
GL50 3AY
ENGLAND
We will endeavour to reply to your complaint within one working day and inform you of what action will be taken. All prices are correct at time of going to print, but may be subject to change, in the unlikely event of a product, price or description being incorrect we will inform the individual as soon as possible. We have endeavoured to represent as closely as possible the products we offer using current photographic technology. However, we cannot be held liable for printing errors. In addition, due to the nature of the natural materials used in the manufacture of the some of our products, some slight variations in actual goods may occur. We can not take payment over the phone, however customers can send cheques to the following address:
XLCORK.com
t/a Impulse Purchase Limited
The Penthouse
5 Royal Parade
Cheltenham
Gloucestershire
GL50 3AY
ENGLAND
Please make any cheques made payable to:-
Impulse Purchase Limited
Please note we are unable to despatch goods prior to a cheque clearing so your order may take a little longer. Do not send any bank notes or coins.
